TINKTEMPO support and FAQ

TINKTEMPO

Ask us anything.

Everything about ordering, the machine, the app and what happens after you buy. If your question is not here, write to us — one working day, GMT+8.

Questions we get asked.

The short answers. The full help centre covers shipping, returns, warranty and wholesale.

What can TINKTEMPO print and cut?

Photos, drawings and SundayBlues art, printed in full colour onto sticker paper — then every outline is contour-cut in the same pass, so each sticker is ready to peel.

How long does one sticker sheet take?

Print and cut happen in one pass, with no trimming step in between. Minutes per sheet are part of the launch spec — the launch list hears the number first.

Do you ship to my country?

We are not publishing the country list or the rates yet. Join the launch list and you will see them first, or write to us and we will answer for your address.

Can I sell what I make?

Your own photos and drawings are yours to print. Selling sheets that use SundayBlues art is a licensing question — write to us and we will set the terms.

Do I need the Snippi app to use it?

Snippi is included with the machine on iOS and Android, and it is where a sheet gets laid out. The full workflow is being confirmed before orders open — write to us if the app decides your purchase.

Is the blade replaceable?

The blade module is replaceable and comes pre-installed, so it is a part change rather than a service visit — the machine never has to leave your desk.

What is the return policy?

The return window and the refund terms are not published yet: they are being confirmed before orders open. Join the launch list, or write to us and we will answer for your order.

Do you work with retailers and studios?

Yes — wholesale, studios and stockists all come to the same inbox. Tell us what you need and we answer within one working day (GMT+8).

Read the full help centre

About the machine.

Straight answers. Anything else goes to liuXinYaoO_O@outlook.com.

How does it cut for me?

Each design is contour-cut automatically right after it is printed: the blade follows the outline in your artwork, so the sheet comes off ready to peel.

Can I use my own photos and designs?

Yes. Photos, drawings and anything Snippi can style go onto the same sheet, and every sticker is cut to its own outline.

Which papers work?

Five finishes plus standard sticker stock: PET film, glitter, pearlescent, washi and woodgrain paper. Change the roll and the cut follows the print either way.

How long does the blade last?

Blade life depends on how much you cut, and we are not publishing a sheet count yet. The module comes pre-installed and swaps out without a service visit.

Do I need Wi-Fi or a computer?

The day-to-day path is your phone: Snippi is included for iOS and Android and drives the sheet. Whether a setup also needs Wi-Fi is launch spec — write to us if that decides your purchase.

Does it only print sticker sheets?

It is a sticker machine: full-colour printing onto continuous roll paper, then a contour cut. The paper list covers PET film, glitter, pearlescent, washi and woodgrain finishes.

What do I need to get started?

The bundle: the machine with its blade module pre-installed, a starter roll of sticker paper, the quick-start guide and Snippi app access. Contents are confirmed before orders open.

Read the full help centre

Snippi questions.

Short answers about the app itself.

Does Snippi cost extra?

It is included with the machine for iOS and Android — Snippi ships in the bundle rather than as a separate purchase.

Does it work with other printers?

Not confirmed yet: Snippi is built around the TINKTEMPO machine and bundled with it. If you want to drive another printer with it, write to us and we will answer for your setup.

What happens to my photos?

Where photos are stored and how they are deleted is part of the privacy terms we are confirming before orders open. Write to us and we will put the answer in writing.

Can I use Snippi without the machine?

Snippi lays out the sheets that the machine prints, so the two belong together. Whether it does anything useful on its own before a machine arrives is still launch spec — ask us.

Which phones are supported?

Snippi is published for iOS and Android. The minimum OS versions are part of the launch spec — tell us your phone and we will confirm before you buy.

Can I reprint a sheet I made last month?

Sheets are built from the moment timeline in Snippi, so your earlier artwork stays part of the app. How far back you can reprint is launch spec — write to us if that decides it.

Read the full help centre

Talk to a person.

Orders, wholesale, press, licensing — it all comes to the same inbox, and it is read by the team that builds the machine.

Replies within one working day

GMT+8 business hours

English or Chinese

EVERY STICKER TELLS A STORY.

Tell us what you need and, if it is about an order, add the order number.

liuXinYaoO_O@outlook.com

Business and wholesale enquiries are answered from the same address, one working day, GMT+8.

Still deciding?

Join the launch list for first-ship news, or write to us and ask the awkward questions.